Refund policy
Updated August 14, 2026
Draft — pending review
This text is a starting point. It has not been reviewed by a legal professional and does not yet bind Atlantique Export. Have it validated before the first sale.
Food products
We sell food. For hygiene and safety reasons, a food product that has been handed over cannot be returned or exchanged, except in the cases below.
This is not a convenience clause: we have no way of verifying how a food item was stored once it left our hands.
What we refund or replace
- An item missing from your order.
- An item damaged, expired or unfit for consumption on handover.
- A wrong item, different from what you ordered.
- An order cancelled before preparation.
Write to us within [to confirm] hours of receipt, with the order number and a photograph of the item. We refund or replace, as you prefer.
Cancelling an order
As long as the transfer has not been collected, write to us: the order is cancelled at no cost and the stock released.
Once the order has been prepared, it can no longer be cancelled [to confirm].
How refunds are paid
By Interac e-Transfer to the email address used for the order, within [to confirm] business days.
Missed delivery
If nobody is present during the chosen slot, we contact you. A second attempt may be charged [to confirm]. Chilled or frozen products that can no longer be guaranteed are not refunded in that case.