Frequently asked questions
Updated August 14, 2026
Do I need an account to order?
No. Ordering works without an account. A tracking link lets you view your order afterwards. Customer accounts will come later.
How do I pay?
By Interac e-Transfer, the only accepted method for now. After your order, you receive an email with the exact amount, the destination address and the order number to write in the transfer message.
Card payment will come later.
Is the transfer safe?
You make it from your bank's own site or app, never from a link received by email. We will never ask you to pay by clicking a link, nor for a password or card number.
How long do I have to pay?
24 hours. After that, the stock held for you goes back on sale and the order is cancelled. You can always place a new one.
Do you deliver to my address?
It depends on your postal code. See the Delivery and pickup page for the two zones covered.
Why can't I have a frozen product delivered?
Off the island of Montréal, the journey cannot guarantee the cold chain. The site then offers pickup, or invites you to remove the frozen item from your cart.
What if an item is missing?
We tell you and refund the corresponding part. See the refund policy.
How do I track my order?
You receive an email at every step: confirmation, payment received, preparation, readiness, then delivery. The link they carry leads to your order.
I did not receive my emails
Check your spam folder first. Emails leave a few minutes after the action, not instantly. If nothing arrives, write to info@atlantiqueexport.com.
Do you sell to restaurants and grocers?
Write to info@atlantiqueexport.com. Business accounts are not yet open online, but we answer every request.